Strategy Articulation /RFP/Business Case Development

For an $800,000,000 private equity fund, developed a three-year migration strategy and business case to implement an IPO-ready tax infrastructure (systems, people, external providers) to support 400-plus annual domestic and international tax filings for 100 international entities operating in 20 foreign tax jurisdictions and four U.S. states. 

Large-Scale Transformation Leadership

Identified requirements, developed business cases, secured funding and oversaw delivery of several large-scale, multimillion-dollar transformation projects, including:

• An Intercompany Settlement system, to automate highly complex Intercompany transactions between several hundred International Entities (revenue/receivable/expense/payable/foreign exchange gain-loss).
• A Risk Management Organization Redesign, leveraging best practices, document imaging and flow redesign of a major company's $380M Average Reserve Balance for Workers' Compensation and General Liability Claims.
• A standard, best practice-based Forecasting and Budgeting tool across 1000 managed luxury, full service and limited service hotels (domestic and International), integrating revenue management and actuals into a fully automated and driver-based planning tool.

Process Reengineering

While CFO for a newly acquired subsidiary expected to grow significantly over the next several years, held responsibility for leading 18-month transformation project to establish infrastructure necessary for growth, leveraging off established brand, systems and processes available throughout other company strategic business units. 

• Developed leveled composite of Key Performance Indicators (KPIs), covering financial, operational, customer service and human capital measures at summary and diagnostic levels.
•  Streamlined and rationalized non-standard pricing and usage of 2,500 combinations of incremental services.  Reduced 2,500 to 25 standard categories.  Standardized pricing and mark-ups in incremental services.
• Addressed significant billing, customer service and Days? Sales Outstanding (DSO) issues through significant process redesign and negotiation with key customers.  Reduced DSO on $30,000,000 of receivables by over 30 days.
• Redesigned call flow and organization of specialized desk handling inbound and outbound reservation calls. Reduced call abandonment 29 points.  Increased leads handled by 51%.  Improved speed of answer 82%.